CATEYE Chat
Put a “Need help?” tab on your website or app, answer visitors live from one team inbox, and pick up conversations on your phone.
Live answers for visitors, one inbox for your team
For your visitors
- A “Need help?” tab in your colours and your words, full screen on phones
- A greeting, an online indicator, typing indicators and read receipts
- Attachments and the full conversation history
- End the chat and get the transcript by e-mail
For your team
- A real-time inbox with filters, search and assignment
- Open, pending and resolved conversations, tags and internal notes
- Canned responses inserted with a /shortcut
- Sound and browser notifications, and e-mail alerts
- The visitor’s details from your website shown beside the chat
Add it to your website in three steps
We create your workspace
You get your own workspace on our chat platform, with your keys ready and your team invited.
Download your kit
Choose the PHP drop-in, the WordPress plugin or an HTML snippet. Each one is generated with your workspace’s keys already filled in.
Go live
Upload it to your site and the “Need help?” tab appears. Visitors chat as guests, or under their own name when they are signed in to your site.
Building your own app? Use the REST API, signed webhooks and code samples for curl, PHP, Node.js and Python, or open the chat inside your mobile app.
More than a support chat
An app for your agents
Your team can answer from their Android phones. “On duty” mode keeps them shown as online and turns new customer messages into notifications.
Channels and direct messages
Public or private channels, groups and one-to-one messages between your own users, all inside the same widget.
Guides for your team
Step-by-step guides in the dashboard take you from setup to going live, with progress for your workspace and a printable handbook.
Questions about CATEYE Chat
Which websites can it go on?
Any website. The PHP drop-in works on sites that run PHP, the WordPress plugin installs from a zip file, and static pages need a single script tag.
Can we use it in our mobile app?
Yes. The chat can be shown inside your app’s own screens, or opened as a web page in your app.
Do visitors have to sign in?
No. Visitors who are not signed in chat as guests and are remembered on their device. If your site has user accounts, signed-in users chat under their own name.
Is it only for customer support?
No. The same widget also gives your users channels, groups and direct messages with each other.
Try it now
The “Need help?” tab on this website is CATEYE Chat. Open it and send us a message, or ask for a demo on your own site.