Shipping Policy

This policy explains how we deliver what you buy from CATEYE GLOBAL TECHNOLOGY SOLUTIONS PRIVATE LIMITED (“CATEYE Technology”, “we”, “us”, “our”) on cateyetech.com, the CATEYE shop at cateyetech.com/shop, erp.cateyetech.com, security.cateyetech.com and DomainSetu.com. It is part of our Terms & Conditions.

Effective from 13 November 2026.

Most of what we sell is delivered online

Our software subscriptions, domains, hosting and most services are delivered over the internet. Nothing is shipped to you, and there are no shipping charges.

ERP and security subscriptions

CATEYE ERP plans, single-module plans and CATEYE Security plans start as soon as your payment is confirmed. You can sign in straight away, and we send the details to the email address on your order. If your account is not active within 24 hours of payment, email info@cateyetech.com.

DomainSetu.com: domains and hosting

Domains are registered and hosting is set up after your payment is confirmed, usually within minutes. Some domain extensions take longer because of the registry’s own checks. You get an email when the order is complete.

Consulting and professional services

Consulting, CIO, CTO and CISO on-demand, VAPT, implementation, set-up and training are delivered remotely or on site, on the schedule in the proposal or contract signed for that work.

Physical items

If an order includes a physical item, the expected delivery time is shown before you pay, and our prices include delivery charges. If an item arrives damaged, tell us within 48 hours of delivery. We may ask for proof of the damage before we replace it.

Your email address

We deliver account details, invoices and order updates by email, so please make sure the address on your order is correct.

Questions

Email info@cateyetech.com with your order or invoice number, and we will help.