Refund and cancellation policy – CATEYE Technology

This policy applies to purchases from CATEYE GLOBAL TECHNOLOGY SOLUTIONS PRIVATE LIMITED (“CATEYE Technology”, “we”, “us”, “our”) on cateyetech.com, the CATEYE shop at cateyetech.com/shop, erp.cateyetech.com, security.cateyetech.com and DomainSetu.com. It is part of our Terms & Conditions.

Effective from 13 November 2026.

ERP and security subscriptions

This covers CATEYE ERP plans, single-module plans (Accounts, Payroll, HRMS, CRM, Expenses, Commerce) and CATEYE Security plans, paid monthly or yearly.

If you ask within 7 days of your first payment for a plan, we refund that payment in full.
After 7 days, payments are not refunded.
You can cancel at any time. Cancelling stops the next renewal, and your account stays active until the end of the period you have paid for.
Yearly plans are not refunded in part. If you cancel partway through the year, you keep access until the year ends, with no refund for the unused months.

DomainSetu.com: domains and hosting

Purchases on DomainSetu.com, including domain registrations, renewals and transfers, and hosting plans, are not refundable once the payment is complete. A domain is registered with the registry as soon as you pay, so the order cannot be undone.

Consulting and professional services

For consulting, CIO, CTO and CISO on-demand, VAPT, implementation, set-up and training, cancellations and refunds follow the proposal or contract signed for that work.

Orders we cancel

If we cancel an order, for example because of a pricing error on our website or because we cannot deliver it, we refund the full amount you paid.

Duplicate or failed payments

If you were charged twice for the same order, or money left your account but the order did not go through, we refund the extra or failed amount in full.

How to ask for a refund

Email info@cateyetech.com with:

your order or invoice number;
the email address you used for the order;
the reason for the refund.

We will reply by email to say whether the refund is approved.

When you get your money back

Approved refunds are sent to the payment method you used, within 7 working days of approval. Your bank or card issuer may take a few more days to show the amount in your account. The refund includes the GST you paid, and we issue a credit note for it.

Changes to this policy

We may update this policy by posting a new version on this page. The version in force on the day you paid applies to that payment.

Refund Policy